Shipping Policy
Shipping Policy
At Basesunworks, our goal is to offer you the best shipping options, no matter where you live. Every day, we ship to hundreds of customers across the globe, ensuring high levels of service and responsiveness.
Order Processing Time
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Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. This includes order verification, quality checks, and packaging.
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Once your order is processed, it will be dispatched from our fulfillment center.
Estimated Shipping Time by Region
| Region | Estimated Delivery Time |
| United States | 7–12 business days |
| Europe (EU) | 7–15 business days |
| Canada | 8–16 business days |
| Australia & New Zealand | 7–14 business days |
| Asia | 6–12 business days |
| Middle East | 8–16 business days |
| South America | 10–20 business days |
| Rest of World | 10–20 business days |
⚠️ Please note: Delivery times are estimates and may vary depending on customs clearance, local postal service efficiency, and unexpected logistics disruptions.
Shipping Fees & Customs
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Shipping Fees: We offer free standard international shipping on all orders—no minimum purchase required.
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Customs & Duties: Most international shipments are not subject to additional import taxes or duties. However, customs policies vary by country, and customers are responsible for any applicable customs fees imposed by their local government.
Lost or Undelivered Packages
We guarantee delivery of your order. If your package is delayed beyond 20 days, shows no tracking updates for more than 7 days, or is marked as delivered but not received:
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Contact our support team at support@basesunworks.com.
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We will investigate the shipment with the carrier.
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We will reship the item free of charge or issue a full refund if the package is confirmed lost.
Wholesale & Bulk Orders
Please note that the policy above applies to retail orders only.
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Pricing: Wholesale quotes are provided on an EXW (Ex Works) or FOB (Free On Board) basis unless otherwise negotiated.
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Shipping & Taxes: For wholesale transactions, shipping costs, insurance, and import duties/taxes are not included in the product price and are the responsibility of the buyer.
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Logistics: Bulk shipping terms (Sea Freight, Air Cargo, etc.) will be coordinated directly with our wholesale department.
For wholesale inquiries, please contact: support@basesunworks.com
Need Help?
If you have questions about shipping to your country or need assistance with your order, reach out to our team anytime at:
📧 support@basesunworks.com